AI customer service for your business, on WhatsApp and every channel
WakelUP answers your customers around the clock from your company knowledge, records orders and appointments, and hands conversations that need a human decision to your team, all from one platform.
Every customer conversation in one platform
- WhatsApp Business
- Messenger
- Telegram
- Website chat
A complete customer service platform, not just a chatbot
WakelUP brings conversations, AI, automation and reporting into one platform your team works in every day.
Accurate answers from one source
Choose your industry and give WakelUP your company information, products and policies once. It answers from them only and never makes up information.
- Replies in the customer's dialect, and in English to those who write in it
- Understands voice notes and images
- Suggests new knowledge from customer questions for you to approve
From question to order in the same chat
WakelUP knows your products, services, prices and stock. It collects the order or booking details, confirms them with the customer, then records them in your orders board or appointment calendar.
- Import products from Excel or sync them from Salla and Zid
- Appointments by staff, branch and day-off schedules
- Automatic reminder before each appointment
Your team steps in at the right moment
When a customer asks for a person or a case needs a human decision, the conversation moves to the right team instantly, and every order the agent records appears on your team's board.
- Assign conversations to teams and staff
- Fixed replies for common questions at no AI cost
- WhatsApp campaigns with Meta-approved templates
A full view of customer service performance
See conversation volume and peak times, what WakelUP resolved alone, what needed your team, and the most common customer questions.
- Reports by channel, number and staff member
- Export conversations and orders
- API to connect data with your systems
Speaks the way your customers speak
Pick the dialect that suits your customers and WakelUP replies in it naturally. Same knowledge, the tone your customers expect.
Built around how your industry works
During setup you choose your industry, and WakelUP starts with the settings that fit it.
Retail and e-commerce
Product questions, order taking, shipping updates and abandoned cart reminders.
Healthcare
Appointments by doctor schedules, reminders, and answers about services and insurance.
Field services
Maintenance and installation requests, scheduling, site details, and routing contracts to sales.
Real estate, education and professional services
Qualifying leads, answering enquiries and scheduling meetings.
Built for business requirements
Official connection, precise permissions, and data that stays under your control.
Company numbers are connected through Meta's official WhatsApp Cloud API, signing in with Facebook directly, without sharing any tokens or passwords.
Conversation and customer data is stored on servers inside Saudi Arabia.
WhatsApp and Facebook access tokens are stored encrypted and never shown to any user.
Separate accounts for team members, with permissions by role.
Several WhatsApp numbers and pages in one account, each with its own settings.
Export conversations, customers and orders, or delete them permanently on request.
On the Business plan you can use your company's own AI account.
Works with the tools you already use
Connect WakelUP to your channels, commerce platforms and company systems.
Live within one working day, with our team alongside you
We work with your team through setup and testing until WakelUP runs on your real conversations.
- Step 1
Connect channels
Connect WhatsApp numbers and Instagram and Messenger pages through the official Facebook sign-in.
Minutes - Step 2
Set up knowledge and permissions
Add company information, products and policies, and create team accounts and permissions.
1 to 2 hours - Step 3
Test and go live
Test replies against your real customer questions, fine-tune them, then switch WakelUP on.
The same day
Plans by conversation volume
A free trial with every plan. Upgrade or cancel at any time.
Starter
Activation fee: 285 SAR
Subscribe nowPro
Activation fee: 475 SAR
Subscribe nowBusiness
Activation fee: 475 SAR
Subscribe nowExtra conversations when needed: 50 for 94 SAR, 100 for 179 SAR
Pricing details
- All prices are in Saudi riyals and exclude VAT.
- A customer conversation: all messages exchanged with the same customer within 24 hours count as one conversation.
- The balance renews monthly on every period. Unused base balance expires at the end of the month and does not carry over.
- Unused extra conversations carry over to the next cycle only, provided the subscription is renewed, and are used first.
- Yearly: 12 months for the price of 11. Prices include WhatsApp operating costs for normal use within the plan.
- * The activation fee waiver on yearly plans requires the subscription to continue past the refund period; a refund request within it cancels the waiver.
- Prices exclude WhatsApp marketing campaigns and messages, custom development and integrations, private hosting, and any service outside the subscription.
- Salla and Zid stores subscribe from the app market and pay with their store subscription.
- For needs beyond Business: ENTERPRISE, priced to your requirements.
Frequently asked questions
Didn't find your answer? Talk to our sales team.
Do we need a new WhatsApp number?
What happens if WakelUP doesn't know the answer?
Where is conversation data stored, and who can see it?
Does WakelUP message customers who haven't started a conversation?
Can WakelUP connect to our internal system?
See WakelUP working on your company's conversations
Book a demo and we'll set up an account with your company information so you can test it before going live.